Srishti Chauhan

Hello, 👋️ I am a service designer with a strong drive for strategy, user research & storytelling.



Product Service System Design,
Politecnico Di Milano




   
Nuance
Facilitating Human Connections
Philips Service Design Challenge 
Building Organisational Capacity
Digital Transformation 

Automation in Cleaning Sectors
Service Design Hackathon



Co-designing Future Youth Centers
Designing for Communities


Uplifting Artisanal Communities  Design Confidence & Innovation Capacity


About Me
Always curious, tenacious & versatile


I am adept at crafting and implementing end-to-end design processes following an agile iterative approach. This process usually includes mixed-methods research, problem finding by trianglulating user, business and tech needs, outlining and understanding various stakeholders and ecosystems involved, their journies and relationships and then crafting an iterated + user tested experience that is adaptable.




What can I offer?


User Research 


1. Surveys & Interviews 
2. Focus Groups
3. Diary Studies
4. Observational & Cultural Probes
5. Personas


Service Design


1. Service Blueprints
2. CX/UX Journey Maps
3. Storyboarding Scenarios
4. Stakeholder, Ecosystem & Service Maps
5. Co-Creation Workshops, Design Sprints & Facilitation



User Experience & Interaction 


1. Lo-fi Wireframes
2. Design Systems (Figma)
3. Design Tokens & Variables 
4. High fidelity screens & Prototypes



Design Strategy 


1. Design Thinking Methodologies
2. Digital Transformation
3. Organisational Design
4. Business Canvas + Value Proposition Building





Methodology I use
As they say, we shape our tools and our tools shape us.




My journey
From uplifting artisanal communities, designing digital interfaces to understanding systemic complexities.








I believe real breakthroughs come from people.



So many interesting observations, thoughts, spectrums of cultures, sexualities, identities, neurodiversities. 

So much people say, and so much they don’t.

Needs, wants, challenges - so fascinating, sometimes tearjerking to understand the complexities, joy and pains of being human. 

To be able to understand that, having the privilege to design for them. That is what I stand for. 







Oh, and 


When I am not designing you will find me scourging recipes on the internet and trying them, tending to my plants and being a homebody. 

Though whenever I am feeling extra zesty, I sometimes also Photograph

Let’s Chat! 


You can contact me on
srishti.chauhan@mail.polimi.it ->
for a short call, a coffee or mail.