Hello, 👋️ I am a service designer with a strong drive for strategy, user research & storytelling.
Product Service System Design,
Politecnico Di Milano
About Me
From the complete project scope to specific micro-interactions, I’m all in on every detail.
I am adept at crafting and implementing end-to-end design processes following an agile iterative approach. This process usually includes mixed-methods research, problem finding by trianglulating user, business and tech needs, outlining and understanding various stakeholders and ecosystems involved, their journies and relationships and then crafting an iterated + user tested experience that is adaptable.
What can I offer?
User Research
1. Surveys & Interviews
2. Focus Groups
3. Diary Studies
4. Observational & Cultural Probes
5. Personas
Service Design
1. Service Blueprints
2. CX/UX Journey Maps
3. Storyboarding Scenarios
4. Stakeholder, Ecosystem & Service Maps
5. Co-Creation Workshops, Design Sprints & Facilitation
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User Experience & Interaction
User Experience & Interaction1. Lo-fi Wireframes
2. Design Systems (Figma)
3. Design Tokens & Variables
4. High fidelity screens & Prototypes
Design Strategy
1. Design Thinking Methodologies
2. Digital Transformation
3. Organisational Design
4. Business Canvas + Value Proposition Building
Methodology I use
As they say, we shape our tools and our tools shape us.
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As they say, we shape our tools and our tools shape us.
My journey
From uplifting artisanal communities, designing digital interfaces to understanding systemic complexities.
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From uplifting artisanal communities, designing digital interfaces to understanding systemic complexities.
I believe real breakthroughs come from people.
So many interesting observations, thoughts, spectrums of cultures, sexualities, identities, neurodiversities.
So much people say, and so much they don’t.
Needs, wants, challenges - so fascinating, sometimes tearjerking to understand the complexities, joy and pains of being human.
To be able to understand that, having the privilege to design for them. That is what I stand for.
Oh, and
When I am not designing you will find me scourging recipes on the internet and trying them, tending to my plants and being a homebody.
Though whenever I am feeling extra zesty, I sometimes also Photograph
Let’s Chat!
You can contact me on
srishti.chauhan@mail.polimi.it ->
for a short call, a coffee or mail.